Empirical Support Request

To request support or to report a bug please complete the form below, providing as much information about your problem as possible and (if relevant) links to any problematic pages.

If this form doesn't work for any reason you can use our the Zendesk ticket submission form instead at:
https://fts.zendesk.com/hc/en-gb/requests/new (or the easier to remember: https://tiny.cc/empirical)

If none of the above methods work, or you find yourself without access to a web browser, you can also submit tickets by email:

  • To request information, a new feature development, account queries, or to report minor bugs that aren't currently stopping anyone from working, please email: empirical@fts.zendesk.com
  • If you are reporting an incident or bug that is currently stopping people from working, please email: critical@fts.zendesk.com